We are seeking a dynamic and dedicated Voice Process Executive to join our team. The role primarily involves handling customer inquiries, providing information, and delivering exceptional service through various communication channels, ensuring a positive experience for our clients.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner
- Understand and resolve customer issues, ensuring excellent service standards
- Follow communication scripts and guidelines when handling different topics
- Identify and escalate priority issues to the appropriate channels
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments as needed
- Provide customers with product and service information
- Work effectively in a team environment to achieve individual and team targets
Requirements:
- High school diploma or equivalent; additional education or certification is a plus
- Proven work experience in a customer service or call center role is preferred
- Proficient in using computer applications and CRM systems
- Excellent communication and active listening skills
- Ability to handle stressful situations while maintaining a calm and professional demeanor
- Strong problem-solving abilities and multitasking skills
- Willingness to work in shifts or flexible hours as required
